Rescue 15 is a telephonic aid provided by the police to facilitate and cater emergencies. All calls are received and responded by 3 assistants through their telephones. Data recorded from callers include the caller’s name, time & date of the incident, place of incident, detail of concerned police station and nature of crime whereas the data is also forwarded to Chief Minister's Complaint Cell.
Rescue 15 is providing following services to the people:
- 24-hour emergency helpline
- Computerized verification of vehicles
- Elite emergency combat teams
- Child lost/ found center
- Anti-riot reserve
- Mobile crime scene unit
- Bomb disposal squad
- Police armed reserve
- Fire brigade
- NADRA (ID Card) verification system for investigation
- Free criminal sketch for investigation
Processing of Complaints
- After a call is received, the team leader can guide assistants and provide suggestions and instructions.
- Information of any heinous or cognizable offence is immediately passed on to DPO by the head of rescue 15.
- Team leader also passes the information to wireless control. Wireless control directs police mobile towards crime scene/point of incident.
- Wireless control passes information to nearest patrolling vehicle for dispatching to the point of occurrence for prompt response.
- Police mobile reaches at the crime scene within 3 to 5 minutes in urban areas and 7 to 10 minutes in rural areas.
- After receiving information from wireless control that police mobile has reached to the place of incident, team leader calls the aggrieved or victim through official landline number to verify whether police mobile has reached at the said place or not.
- To initiate legal proceedings against the offender, caller is advised to contact the concerned police station.
General Positioning System (GPS)
It was realistically observed that the prevailing system to supervise the patrolling duties and checking of mobile vehicles was not that effective as it should be. In spite of vigorous checking by the supervisory officers, proper encouragements and at times harsh punishments awarded to the delinquents, some police officials usually convey wrong replies of their positions during mobile patrolling to the control rooms and supervisory officers. So, there was a dire need of some catalyst to monitor the patrolling officers through the use of information technology and achieve the following objects:
Installation of latest computers/ internet in SDPO's office for monitoring of police mobiles patrolling. Now, the district police have installed trackers in 61 (sixty-one) police vehicles of the district to connect/ supervise them through GPS+GPRS as most of the law enforcement agencies of different countries are using the same technology. A state of art Digital Control Room has been established at Rescue 15 Centre of the district, where each and every police mobile is monitored round the clock, as every police mobile is visible on Google Earth Map. Sub-control rooms have also been established at all the 3 sub-divisional offices of SDPOs. Besides meaningful monitoring of police mobile vehicles, following advantages are also being acquired:
Since installation of tracking system in the police vehicles, the patrolling has become more effective which resulted in prevention and detection of crime to a large extent.
Citizen Feedback System
|It has been observed with concern that sometimes emergency calls especially regarding cognizable offences are received on the Rescue 15 and for its confirmation it is sent to concerned Police but SHO’s / Police do not pay attention and no cognizance is taken well in time.
So, citizen feedback system is launched by Punjab Government. Now every important call is uploaded from Rescue 15 on the Chief Minister’s website, and a message is sent from the Chief Minister about the behavior, response and corruption of police.